FAQ

Orders are processed within 1-2 business days. Standard shipping typically takes 7-14 days depending on your location. You'll receive a tracking number via email once your order ships so you can monitor its progress. We appreciate your patience as we ensure your PawGentle arrives safely!

Yes! PawGentle is designed to be beginner-friendly. Simply turn it on, select your desired speed setting, and gently guide the grinder along your pet's nail at a 45-degree angle. The LED light helps you see clearly, and the gradual filing process gives you plenty of time to check your progress. We recommend starting on the lowest speed to let your pet get comfortable with the sensation.

Most pets need nail trimming every 2-4 weeks, depending on their activity level and how fast their nails grow. Indoor pets typically need more frequent trimming than outdoor pets. With PawGentle, you can do quick touch-ups weekly to keep nails at the perfect length without stress. Regular maintenance is easier than waiting until nails get too long!

Your PawGentle kit includes the rechargeable nail grinder, a USB charging cable, replacement grinding heads, and an instruction manual with tips for getting started. Everything you need to begin grooming your pet safely and professionally from day one!